57bet Privacy Policy — Your Information Is Our Responsibility

1. Introduction

57bet is a trusted online gaming and betting platform for players in Bangladesh. We believe that protecting the privacy of your personal information is one of our highest responsibilities. This Privacy Policy ("Policy") explains how 57bet collects your information, how that information is used and stored, with whom it may be shared, and what rights you have.

This Policy applies to the 57bet website (57bet.mom) and all services provided through it. By creating an account or using the services on our platform, you are considered to have given your consent to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using the platform and contact our support team.

57bet acts as the primary controller ("Data Controller") of personal information under this Policy. We collect information only for lawful and fair purposes and commit to following applicable international best practices in data protection.

2. Types of Information Collected

57bet may collect various categories of information, which are described in detail below:

2.1 Identity Information

• Full name and date of birth
• National identity card number (where applicable)
• Email address and mobile number
• The username chosen by the user

2.2 Transaction Information

• Deposit and withdrawal history
• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Betting history and winning records
• Transactions related to bonuses and promotions

2.3 Technical Information

• IP address and browser type
• Device identity (operating system, model)
• Cookie and session data
• Platform login times, session duration, and activity logs

2.4 Communication Information

• Records of conversations with customer support via live chat and email
• Your complaints, suggestions, or feedback

3. How Information Is Collected

57bet collects your information in the following ways:

3.1 Directly from You

You provide information directly when you register an account on 57bet, log in, make deposit or withdrawal transactions, claim bonuses, or contact our support team. We retain this information only for necessary reasons.

3.2 Automatic Collection

Our servers and website analytics tools automatically collect certain technical information. This includes your IP address, browser information, the time and frequency of page visits, and analytical data on which pages or games you use most.

3.3 Through Third Parties

Some information may be received from payment processing services (such as mobile banking operators) and identity verification services. In such cases, only the minimum information necessary to complete the transaction and verify your identity is received.

4. Purpose of Using Your Information

57bet uses the information collected about you only for the following specific purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To facilitate gameplay, accept bets, and pay out winnings.
• Transaction Processing: To ensure secure financial transactions via bKash, Nagad, Rocket, and Upay.
• Customer Support: To provide effective assistance with your questions, complaints, or issues.
• Security & Fraud Prevention: To detect suspicious activity and maintain the security of the platform.
• Relevant Communications: To inform you of important account notifications, transaction confirmations, and changes to the policy.
• Responsible Gaming: To help you follow responsible gaming guidelines by monitoring your gaming activity.
• Service Improvement: To continually improve the functionality and user experience of our platform.

We do not sell or transfer your personal information to advertising firms or third-party marketers without your consent. Our goal is always to protect your best interests.

5. Cookies & Tracking Technologies

Cookies and similar tracking technologies are used on the 57bet website. Cookies are small text files stored on your device that help our website function more efficiently.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website — for example, keeping your session active, maintaining your logged-in state, and ensuring secure transactions. Disabling these cookies will prevent the website from working properly.

5.2 Analytical Cookies

These cookies help us understand how users navigate the site, which pages are visited most, and where technical issues occur. This information is processed in completely anonymous form and is used to improve the quality of the service.

5.3 Cookie Management

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect some key features of the site and could cause difficulties accessing your account.

6. Sharing Information with Third Parties

57bet may share your personal information with the following third parties only in limited and controlled circumstances:

6.1 Payment Processing Services

Necessary information is exchanged with mobile banking platforms such as bKash, Nagad, Rocket, and Upay to complete financial transactions. This information is used solely for verifying and processing transactions.

6.2 Technology & Service Providers

Limited information may be shared with certain technology partners who provide hosting, security, and analytics services for the operation of our platform. These organizations operate under our instructions and privacy agreements.

6.3 Legal Obligations

Information may be disclosed in compliance with applicable law in the event of a court order, a lawful request from a law enforcement agency, or a legal obligation. In such cases, we do not provide any information beyond what the law requires and we make every effort to notify you where possible.

6.4 Business Transfers

If a major change occurs in 57bet's business operations (such as a merger or acquisition), your information may form part of that process. In such a case, the new operating entity will be required to comply with the terms of this Policy.

57bet never sells your personal information to commercial advertisers or data broker organizations.

7. Data Storage & Security

57bet follows the highest industry standards to ensure the security of your information.

7.1 Encryption & Security Measures

Our platform uses SSL encryption technology, which keeps all information transmitted between your browser and our servers secure. Passwords and sensitive financial information are stored in encrypted form — never as plain text.

7.2 Technical & Administrative Safeguards

Firewalls, intrusion detection systems, and regular security audits are in place to prevent unauthorized access to our systems. Only authorized staff have access to specific data, and a log of every access is kept.

7.3 Data Retention Period

We retain your information for as long as your account is active. After an account is closed, financial and transaction data may be retained for a set period to meet applicable legal requirements. Once that period ends, the data is securely deleted or anonymized.

7.4 In the Event of a Data Breach

If a data breach occurs that could significantly affect your rights, we will notify you and the relevant authorities as quickly as possible.

8. Your Rights

You have the following rights regarding your personal information, and 57bet respects these rights:

8.1 Right of Access

You may request at any time that 57bet provide a copy of the information it holds about you. This request can be made by email to [email protected].

8.2 Right to Rectification

If any information stored about you is incorrect or incomplete, you may request that it be corrected. Information can be updated through your account settings or via the support team.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, financial transaction data or data subject to legal obligations may not be possible to delete before the designated period has elapsed.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications. Your request will be acted upon within a reasonable time after it is received.

8.5 Data Portability

You may request to receive the information stored about you in a structured, commonly usable format.

To exercise any of these rights, please email [email protected]. We will respond to your request as quickly as possible.

9. Information of Minors

57bet strictly does not provide services to anyone under the age of 21. Our platform is for individuals aged 21 or older only — this is a central part of our responsible gaming policy.

Age is verified at the time of registration and we do not intentionally collect any information from minors. If it comes to our attention that a minor has created an account, that account will be closed immediately and the associated information will be securely deleted.

If a parent or legal guardian believes their child has provided information on our platform, please contact [email protected] immediately.

10. Changes to the Policy

57bet may update this Privacy Policy from time to time. For any significant changes, we will:

• Publish the updated date on this page.
• Send a notification to the registered email address (if the change is significant).
• Display a brief notification at login on the platform.

Continued use of the platform after changes have been made will be considered as your consent to the updated policy. We encourage you to visit this page regularly.

If you do not agree with any change, you may request that your account be closed. In that case, your outstanding balance will be returned in accordance with the applicable rules.