Frequently Asked Questions
57bet FAQ — Answers to All Your Questions
From opening an account to depositing, withdrawing, and getting support — find detailed answers to any question about 57bet right here.
After joining 57bet, players may have many questions — how to verify your account, how to deposit using bKash or Nagad, what to do if you forget your password, or how to reach the support team. This page organises the most frequently asked questions into four categories so you can find the right information quickly. If you can't find your question, write to our 24/7 live chat or at [email protected].
Account Verification
The most commonly accepted document for account verification at 57bet is the National ID Card (NID). A valid passport or driving licence can also be submitted. The document must be clearly readable with the photo and all details fully visible. Blurry or cropped images are not accepted, so please send a clear photo taken in good lighting.
If your verification is rejected, our support team will usually let you know the reason. The most common reasons are blurry images, an expired document, or a name mismatch. Correct the issue and resubmit a clear document. If you have any trouble, contact us via live chat or at [email protected] — our team will guide you through the process.
57bet uses SSL encryption, so any documents you send are transmitted through a secure channel. After verification, documents are stored only for the necessary purpose and are not shared with third parties. Protecting your personal information is the highest priority under our privacy policy.
Yes, this is very important. The name registered on your 57bet account and the name registered on your bKash, Nagad, Rocket, or Upay wallet must be exactly the same. A name mismatch can cause problems with withdrawals. Please provide the correct name when opening your account, and if you need to change it later, inform the support team.
The verification process is done for the security of your own account. It ensures that no one else can access your account, that financial transactions reach the right person, and that the platform operates according to fair play principles. Completing full verification also makes the withdrawal process faster.
Contact & Support
The 57bet support team provides assistance in both Bengali and English. Special priority is given to Bengali communication for the convenience of Bangladeshi players. So feel free to ask your questions in your own language — our team is fully able to understand and respond.
For a faster resolution, please have the following ready before getting in touch: your registered email address or phone number, a brief description of the issue, and where applicable, the transaction reference number or a screenshot. This helps the support team identify and resolve your issue quickly.
57bet support is available seven days a week, 24 hours a day. Under Bangladesh Standard Time (BST, UTC+6), you can connect via live chat at any time — even at midnight — and receive a prompt response. There are no specific "office hours".
There are two ways to get in touch: first, the 24/7 live chat available directly on the platform — this is the fastest channel. Second, email: [email protected] — for complex or detailed issues, the team gives its full attention to email enquiries.
Deposits
57bet itself does not charge any deposit fee. However, the mobile wallet services — bKash, Nagad, Rocket, or Upay — may apply their own transaction charges, which are set by them. As a result, there may be a small difference between the total amount deducted from your wallet and the amount credited to your account.
Log in to your 57bet account, go to the deposit section, and select bKash as the payment method. Enter the amount (minimum ৳200) and follow the on-screen instructions. Once you approve the payment in your bKash app, the funds will be added to your account within a few minutes.
57bet currently supports four mobile payment methods: bKash, Nagad, Rocket and Upay. The minimum deposit amount for all of these is ৳200. With Bangladesh's most popular mobile wallets supported, depositing is straightforward for any player.
Yes, the deposit process with Nagad is much the same. Select Nagad on the deposit page, enter the amount, and complete the payment using your Nagad app or USSD (*167#). After a successful payment, your 57bet account balance will be updated.
Funds are usually credited within a few minutes. Sometimes a network delay can cause it to take a little longer. If your balance still hasn't updated after 15–20 minutes, take the transaction reference number and a screenshot from your wallet app and contact us via live chat or at [email protected]. Our team will investigate and resolve it promptly.
Account & Login
Click the "Forgot Password" option on the login page. Enter your registered email address or phone number and a verification code will be sent to you. Use the code to set a new password. If you have any trouble with the process, contact the support team directly — they will verify your identity and assist you.
No, only one account per player is allowed. Opening multiple accounts is a violation of 57bet's rules and can result in all accounts being suspended or cancelled. Bonus benefits are also only available on a single account. If you have a problem with an existing account, please contact the support team rather than opening a new one.
To change important details such as your email address or phone number, you will need to contact the support team directly, as these changes are processed through a verification step. Once your identity is confirmed, the team will make the necessary updates. Name changes are generally not permitted unless there was a typing error at the time of registration.
Yes, you can log in from any device using the correct email address and password. When logging in from a new device, a verification code may be sent for security purposes. This protects your account from unauthorised access. 57bet can be accessed from a mobile browser or any modern browser.
First, make sure Caps Lock is off and that you are using the correct email address or phone number. Clear your browser's cache and cookies and try again. If that doesn't resolve it, reset your password. If you still can't access your account after all that, contact us at [email protected] or via live chat — the team will help you quickly.
Possible reasons for a suspended account include incomplete verification, a security alert, or a policy-related matter. To find out the reason and get it resolved, contact us via live chat or at [email protected] with your registered details. The support team will assess the situation and let you know the next steps.
Still have questions? We're ready to help
The 57bet support team is by your side in Bengali, seven days a week, 24 hours a day. Get an immediate response via live chat, or email us for more detailed questions.
- Live Chat — 24/7
- [email protected]
- Bengali & English